Your privacy matters to us. This Privacy Policy explains what personal information kuyaplay collects when you use our platform, how we use and protect that data, and what rights you have as a player based in the Philippines. We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. If you have any questions after reading this page, the FAQ section is a good starting point.
When you register on kuyaplay, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We require this information to verify that you meet the minimum age requirement of 21 years old, as mandated for online gaming participants in the Philippines. Your date of birth and government-issued identification may also be requested during account verification to comply with anti-money laundering regulations. We store this data securely and only use it for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
We automatically collect certain technical and behavioural data when you access and use the platform, including your device type, operating system, browser version, IP address, and session duration. This data helps us understand how Filipino players interact with our sports betting, casino-style games, and bingo features so we can improve performance and fix issues quickly. We also record in-platform activity such as games played, wagers placed, and features accessed, which allows us to detect unusual patterns that may indicate fraud or account misuse. None of this activity data is sold to third parties or used for purposes unrelated to operating and improving the platform. Log data is retained for a limited period and then securely deleted in line with our data retention schedule.
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction-related information such as the payment method used, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or sensitive payment credentials directly on our servers — payment processing is handled through secure, regulated third-party payment providers operating in the Philippines. Transaction records are retained as required by applicable financial regulations and may be reviewed in the event of a dispute or investigation. We use this data solely to process your transactions, verify payment accuracy, and comply with financial reporting obligations. If you have a concern about a specific transaction, please contact our support team using the details on this site.
If you contact our support team or submit a query through the platform, we retain records of that communication including the content of your messages, the date and time of contact, and any resolution steps taken. This helps us maintain service quality, train our support staff, and resolve recurring issues more efficiently for all players. We may also send you service-related notifications such as account alerts, transaction confirmations, and policy update notices — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting support. We will never send unsolicited commercial messages to your contact details without your prior consent.
We only process your personal information when we have a lawful basis to do so under the Data Privacy Act of 2012.
Processing your personal data is necessary to create and maintain your kuyaplay account, verify your identity, process transactions in PHP, and provide access to all platform features. Without this processing, we cannot deliver the service you signed up for. This is the primary legal basis for most of the data we handle.
As an online entertainment platform serving Filipino players, we are required by law to verify player ages, maintain transaction records, report suspicious activity, and cooperate with regulatory authorities when required. These obligations arise from Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act itself. Compliance is non-negotiable and takes priority over all other processing activities.
We use aggregated and anonymised usage data to understand how players navigate the platform, which features are most popular, and where technical issues occur. This analysis helps us prioritise improvements, fix bugs faster, and build a better experience for all Filipino players. Individual player data is never used for this purpose in a way that could identify you personally.
We do not sell your personal data. Sharing only happens when it is necessary to operate the platform or required by law.
We work with a limited number of trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure providers. These providers are contractually bound to handle your data only for the specific purpose for which it was shared and in accordance with the Data Privacy Act of 2012. We do not allow our service providers to use your personal data for their own marketing or commercial purposes. All third-party arrangements are reviewed regularly to ensure ongoing compliance with our privacy standards. If a service provider relationship ends, we require that your data be returned or securely deleted.
We may be required to disclose your personal information to government agencies, law enforcement bodies, or regulatory authorities in the Philippines when compelled to do so by law, court order, or official regulatory request. This includes disclosures related to anti-money laundering investigations, fraud prevention, and the enforcement of gaming regulations. We will only disclose the minimum amount of information necessary to satisfy the legal requirement and will notify you of such disclosure where we are legally permitted to do so. We do not voluntarily share your data with any government body beyond what is strictly required. Our legal team reviews all such requests before any data is released.
The Data Privacy Act of 2012 gives you specific rights over your personal information. Here is what you are entitled to.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. Contact our support team to submit an access request.
If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You can update basic account details directly through your account settings, or contact support for more complex corrections. We will action verified correction requests promptly.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that some data must be retained for legal and regulatory compliance reasons even after an account is closed. We will inform you of any data we are legally required to retain.
You have the right to object to the processing of your personal data in certain circumstances, particularly where processing is based on our legitimate interests. If you object, we will review your request and cease processing unless we can demonstrate compelling legitimate grounds that override your interests. Objections can be submitted through our support team.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and which we process on the basis of your consent or a contract. Submit a portability request through our support team.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our support team first so we can attempt to resolve the matter directly and promptly. Details of the NPC and how to file a complaint are available on the NPC's official government website.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the timelines required by the Data Privacy Act of 2012. No system is completely immune to risk, and we encourage you to use a strong, unique password for your kuyaplay account and to never share your login credentials with anyone.
We also apply data minimisation principles — meaning we only collect and retain the personal data that is strictly necessary for the purposes described in this policy. Data that is no longer needed is securely deleted or anonymised in line with our internal retention schedule. Our staff who handle personal data receive regular training on data privacy obligations and best practices. If you suspect that your account has been compromised, please contact our support team immediately using the contact details listed in the footer of this page.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make a material change, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through the platform or via the contact details associated with their account. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. Continued use of the kuyaplay platform after a policy update has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account options. The most current version of this policy will always be accessible at this URL and will supersede all previous versions. Questions about this policy can be directed to our support team using the contact information in the footer below.
Our FAQ section covers the most common questions from Filipino players, or you can head straight to your account to review your data settings.